Quality is part of every interaction.
St. Andrew Hospital is committed to achieving its vision by embracing the quality-management-system principles of ISO 9001:2015 and continually applying them in day-to-day interactions with all our customers, both internally and externally.
The continual focus of our quality policy is to pursue excellence in patient care, staff welfare, technological advancement and environmental sustainability.
What this means in practice
- Empathising with patients and providing courteous, knowledgeable, confidence-building and trust-reliable care in a secure and dependable manner.
- Nurturing a quality mindset for patients and customers through proactive staff engagement, training, education, mentorship and administration.
- Conforming with quality regulations and working effectively to manage non-conformities within the organisation.
- Encouraging all colleagues to participate and take quality responsibilities seriously.
Ultimately, St. Andrew Hospital’s quality policy is to meet and exceed patients’ expectations and impart lasting satisfaction by providing the best possible clinical outcomes.